Privacy Policy

This Privacy Policy explains how FireLead ("we," "our," "us") collects, uses, stores, and protects information when you use our platform. This policy may be updated as we add features and refine our practices.

1. Information We Collect

2. How We Use Information

We use the information we collect to:

• Provide AI chat, messaging, and automation features
• Schedule and manage appointments
• Send notifications and reminders via email and SMS
• Process payments and manage subscriptions
• Improve the accuracy and quality of AI responses
• Provide technical support
• Monitor platform performance and stability
• Detect and prevent abuse, fraud, or misuse
• Comply with legal obligations

We do NOT sell your data or your customers' data. We do not use your data for advertising purposes.

3. AI Processing

FireLead uses artificial intelligence to:

• Generate conversational replies to customer messages
• Summarize conversations and extract key details
• Infer customer intent and qualify leads
• Suggest scheduling options based on availability
• Classify and route incoming messages

4. Sharing of Information

We may share data with the following categories of service providers, solely to operate the platform:

• Messaging providers (Twilio) for SMS delivery
• AI providers (OpenAI) for message processing
• Calendar providers (Google) for scheduling integration
• Social platforms (Meta) for messaging integration
• Payment processors (Stripe) for billing
• Cloud hosting and infrastructure providers
• Email delivery services (Resend)

We NEVER sell personal information to data brokers, advertisers, or any other third party. We only share data as necessary to provide the services you have requested.

We will not share, sell, or distribute any mobile opt-in data, including phone numbers collected through SMS consent, with third parties or affiliates for marketing or promotional purposes.

5. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Encrypted storage of integration credentials
• Role-based access controls
• Rate limiting on public endpoints
• Regular security audits

No method of electronic storage or transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the data we hold about you
• Correct inaccurate data
• Request deletion of your account and associated data
• Export your data
• Update your notification and communication preferences
• Opt out of non-essential communications

To exercise any of these rights, contact us at support@firelead.ai or use the controls available in your dashboard settings.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the service.

Upon account deletion, we will remove your data within 30 days, except where we are required to retain certain records for legal, tax, or compliance purposes, such as:

• Transaction and billing records
• Audit and activity logs

8. Children's Privacy

FireLead is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

9. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, request its deletion, and opt out of its sale. As stated above, we do not sell personal information. To exercise your rights, contact support@firelead.ai.

10. Service Disclaimer

Features, data handling practices, and this privacy policy may change as we develop the platform. We will notify you of significant changes via email or dashboard notification.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we will notify you by email or dashboard notification at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated policy.