SMS Messaging Policy

What Messages You'll Receive

When you book an appointment through a FireLead-powered business, you may receive the following types of text messages:

• Appointment confirmations
• Appointment reminders
• Reschedule and cancellation notifications
• Responses to questions you send via text

All messages are transactional and directly related to services you have requested. We do not send unsolicited marketing messages or spam.

How You Opt In

You opt in to receive text messages by checking the SMS consent checkbox on the FireLead chat widget welcome screen before starting a conversation. Consent is not a condition of purchase. If you do not check the box, you will not receive automated SMS updates, even if you provide a phone number during booking.

Message Frequency

Message frequency varies depending on your appointment activity and interactions with the business.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan.

How to Opt Out

You can opt out of receiving text messages at any time by replying STOP to any message. Once you opt out, you will not receive any further text messages unless you re-initiate contact or book a new appointment.

For help, reply HELP to any message or contact us at support@firelead.ai.

Your Privacy

Your phone number and message content are used solely to deliver appointment-related communications. We do not sell your personal information to third parties.

For full details on how we handle your data, see our Privacy Policy.

Carrier Disclaimer

Wireless carriers are not liable for delayed, undelivered, or misdirected messages.

Changes to This Policy

We may update this SMS Messaging Policy from time to time. If changes are material, we will notify you by updating the "Last Updated" date above. Continued use of SMS features after changes constitutes acceptance of the updated policy.